Ekaterinabutik | Jacquard Sweater Long-sleeved Hoodie Warm

We offer a30-day return period, during which you can return your parcelwithout providing a reason. The 30-day window starts from the date you receive your order. Your return must be shipped back to us within this time.

Making a return is easy! Here’s what you need to do:

Within 30 days of receiving your order, send an email to ekaterinabutik@ekaterina-butik.co.uk

to let us know that you’d like to exchange one or more items.

Our team will quickly provide you with return instructions.

Simply follow the steps provided to complete your return.

Yes, you can make an exchange!

The first exchange will be shipped from our warehouse free of charge. For any subsequent exchanges, the shipping costs will be covered by the customer.

Simply follow these steps:

ekaterinabutik@ekaterina-butik.co.uk
within 30 days of receiving your order to start the exchange process.

International customers: Please note that we are not responsible for any customs charges (import duties or taxes) on returns made for exchange. You are responsible for any costs and fees associated with returning your order.

We recommend sending your return using a trackable shipping method or obtaining proof of postage, as we cannot process an exchange if the return shipment is lost.

If you have any questions or need further assistance, please contact our customer service team. We are here to help you!

We aim to process and ship orders quickly – within 24 to 72 hours of purchase.

Once your order has been dispatched, you will receive an email with tracking information.

This message will contain all the details you need to track your order’s progress. Simply use the provided information to follow your shipment on our delivery partner’s website.

It usually takes 1–3 business days to process and ship your order.